Essence Hanoi Hotel and Spa

We had an extraordinary time. It was magical and we couldn't hav asked or hoped for more. Thank you both so much for all of your time and assistance.

Emma M reviewing Best of Botswana for Families on 18 November 2024

We had an amazing experience - absolutely loved it.
Mohamed and Said were great and very patient especially with me going downhill - was quite nervous about the scree slopes and paths.

Will be a trip we remember forever

Maritta B reviewing Atlas Valleys & Villages Trek - Value on 11 November 2024

I would like to say a massive thank you for organising our Vietnam trip. The itinerary and execution were superb, as was the attention to detail. I would also like to thank the agent who was on the end of my whats app chat (I have no idea who they were!) – always available, always quick to respond, and kept me updated regarding times etc. Also, the guides Dan (north) and Tien (mid) were just excellent, and we really enjoyed their company. The lady (whose name I have forgotten) who was our additional guide for the DMZ day was exceedingly good and made that day very special.

fiona g reviewing Complete Vietnam For Families on 15 April 2024

Trip was great and all the arrangements were excellent so thank you for all the help!

Drivers and transfers were all good - on time and very good service on each trip.

Accommodation was lovely - Douar Samra was amazing (weather could have been better but lovely regardless). Riad in Marrakesh was also great!

All in all a great trip and we loved the variety of the mountains, Marrakesh and the coast.

Thanks you once again!

Hardeep S reviewing Boutique Marrakech & Atlas Mountains on 15 April 2024

I was also just about to email you to thank you and the team for arranging yet again, another wonderful experience.

Mount Kenya was spectacular and wild - I think I prefer it to Kili in many ways. The entire support team was professional, friendly and all round fantastic in making sure that we were safe, well fed and well looked after. In particular, we would commend Peter the guide as well as Paul one of the porters who doubled-up as his deputy on summit day. Our route was often shrouded in mist and rain that rapidly gathered in the valleys and moorlands, and we were very impressed at how Peter managed to navigate us safely through all of that notwithstanding. In addition, we loved learning about the history of Mount Kenya from him in the evenings. And ofcourse, I was blown away by the lovely birthday surprise at the end complete with balloons and a delicious cake that had journeyed with us from day 1. One thing we might recommend because of the sudden change in weather (it would sometimes get extremely cold and wet) is for the equipment list to be a little bit more detailed in terms of its recommendations e.g. layers to be moisture-wicking, walking boots be waterproof, doubling up on socks to avoid blisters etc.

El Karama is a beautiful conservancy and the lodge a true labour of love. Great hospitality in a relaxed environment. Delicious, fresh food. We enjoyed the drives, even if we didn't see much wildlife as the heavens opened on us for the last two outings. However, since it was very much geared towards families, I am not sure if I would stay again without kids. That said, I think it was perfect for a 3d/2n stay post mountain, and a much better choice than flying to the masai mara given the limited time we had.

Our transits were smooth. Samuel the driver was always on time, drove safely and kept the vehicle clean.

So it was a brilliant experience and one which I certainly will cherish for some time to come. It was great to work with you for a third time, and I certainly hope it won't be the last

Juhae C reviewing Mount Kenya Sirimon Naro Moru Trek on 01 March 2024

Thank you, we had an absolute wonderful time, and everything was well-planned and as described. Carla was crying on the day of our departure from Ants Nest, she didn’t want to go home and for it all to end, and when I asked how much longer she would want to stay, she responded “four weeks”

Lars B reviewing Best of South Africa for Families on 01 March 2024

We had the most amazing time. It exceeded all my hopes of what the trip would be. The guides, the hotels - everything was of such a wonderful quality. Thank you for organizing everything. I will absolutely recommend Tourdust and use you again.

Claudia L reviewing Luxury Desert Holiday on 11 January 2024

We had a brilliant trip!
An amazing experience for parents, children and grandparents alike.
We are already planning a trip to Vietnam next year

Kate B reviewing Morocco Family Holiday: Kasbahs, Mountains & Souks on 10 January 2024

Dear Lisa. On behalf of the three generations of the Rowland family. Thank you, so much, for organising our wonderful holiday to Botswana and the Victoria Falls. The trip of a lifetime. The week mobile camping in the bush, with our guide Nandos and his crew was a fantastic adventure. How they manage to cook such wonderful food on an open fire is amazing. The sites were constantly visited by monkeys and once by elephants. We were even lucky enough to see two packs of wild dogs, once with a kill. Waterberry Lodge on the Zambezi River is a wonderfully tranquil place. Ideal to relax after the adventures of our safari and visiting Victoria Falls. Very many thanks once again

Godfrey R reviewing Private Mobile Family Safari in Botswana on 25 September 2023

We had a great time - even with the flight between Governors and the coast being two flights and a car! We also experienced a power cut At Nairobi airport on the way home so 2+ hours late taking off. Governors. Wonderful people and dealt with the flight delay very well - taking us back and letting us know that we could stay there if the flight was delayed overnight. The game drives were excellent and our guide (Erick) obviously very experienced and managed to find all the key animals - no rhino in that part of the Masai Mara but everything else in abundance - never seen so many herbivores (many many elephants as well as all the others) as well as two prides of lions. Could not have asked for more. The ‘tent’ was excellent and comfortable and well serviced. The only ‘complaint’ would be that the food - especially dinner - could be improved (I think we got a bit bored of soup as a starter for every meal bar one) and the main courses were not at the same level as Kinondo Kwetu and while all were explained there was no choice offered. The breakfasts were just what was needed after an early game drive. Kinondo Kwetu. What a great location and the welcome when we arrived at just gone 11.00pm was better than you could have ever thought possible - they we’re disappointed that we did not at that time want the full dinner experience! The rooms we’re comfortable. The food was excellent but again no choice was offered - other than for allergy reasons (which we do not have). May be some choice would be nice. Having said that the food we did have was excellent as were the wines (albeit a short list!) and other drinks. There were (as you know) lots of facilities/sports options - but we spent our time relaxing which was exactly what we needed and there were lots of places to do that. Overall. We would go back to both places - perhaps a few more nights at Kinondo Kwetu next time but 3 nights at Governors was perfect for us. Thank you for organising and recommending both places. That you and your colleague for trying to find out about the plane (flat tyre) but communication by the flight company left a lot to be desired (Governors were furious that they were not told and had taken us to the airstrip). Phil

Philip R reviewing Masai Mara Safari & Kenya Beach on 01 September 2023

Hi Lisa, Just wanted to say thank you so much for organising our trip to Thailand. We had such a good time and all the arrangements were perfect. Our tour guide in Bangkok, Nathan, was fantastic. Super-knowledgeable, friendly and helpful. Definitely 5 stars. We enjoyed Elephant Hills - think three days was a perfect amount of time there. The activities were wonderful and varied (elephant feeding such a highlight but also loved the canoeing and river trips), the food here was excellent too and guides great. It was so lovely after all the hustle and bustle to relax at the Bo Phut resort in Ko Samui. The Fisherman’s market was full of interesting things to buy and we enjoyed a good boat trip out to Pig Island. Thank you for all your advice along the way. All the best, The Murray family.

Prunella M reviewing Relaxing Thailand Family Holiday on 14 August 2023

Hi Lisa, Very successful thanks. Both hotels very nice. I think we went at a good time of year. Weather was good but not too hot and not too many tourists. Bophut hotel had a great location. Right on the end of fisherman's village with a great beach and easy pleasant walk to shops and restaurants. Guide in Bangkok was great. Booked a couple of trips in Kho Samui. Elephants were the highlight plus a very pleasant islands tour by speedboat. All parts of the journey ran smoothly. Happy to provide more specific information if it helps. Many thanks. Steve.

Stephen J reviewing Relaxing Thailand Family Holiday on 01 July 2023

Driver-guide: Very punctual, except for pick up for airport when he was delayed by >30 mins due to road closures. Vehicle very clean and well maintained- plenty of water and supplies of clothing for religious sites, tissues, postcards etc. Very good at understanding what level of conversation we wanted. Happy to stop for paracetamol, supermarket etc. Took us to signal box at railway since we were early (which was very interesting)

The Walawwa: Lovely place to arrive at and get a bit of rest. Great pool, lovely rooms and food etc. Peaceful oasis so close to town.

Wilpattu Camp: Wonderful food- really enjoyed trying lots of new things in excellent surroundings.Felt like the place had not been visited much recently (which I don’t think it had due to the terrorist attacks) so our safari guide had been brought up from another park and did not know the park too well- it worked out well though and we saw all the animals we hoped to see so no complaints on that front. We did feel that we should have been told about extra things we could have done- when we commented on the great food on final day we were told that they could have done a cookery demo for us, but it was too late at that point. It worked well for us but clients should probably know that they are likely to have multiple wildlife in their tents (eg frogs)- didn’t bother us at all, but others it might do. We were given a questionnaire to fill in at the end whilst all the staff were standing around, which wasn’t ideal as you felt a bit of pressure! Felt really well looked after here!

Water Gardens Sigiriya: Beautiful suites with plunge pools- quiet and peaceful with lovely big swimming pool. Food good

Jungle Beach: Beautiful location on beach. Rooms good. Food a bit limited I would have liked a bit more variety ideally.

Camellia House: Lovely location- beautiful views. Food OK but service below average- our food orders were wrong a couple of times and even pre-ordered food was delayed. Tea factory tour was only an hour and that was the main reason to be here. It was interesting but quite brief seeing it was the main attraction according to our itinerary. Also, we were taken there in a minibus which didn’t have seatbelts on all seats and was quite smelly- not up to the standard of the usual transportation. Rooms were described as having panoramic views- one did have amazing views but the other one definitely didn’t.

Galle Face: Lovely old hotel- but it did have some problems (leaking ceiling and ‘smuts’ coming out of air conditioning.) Weather very bad (spectacular storms). It was a shame the street food tour couldn’t take place but totally understandable given the weather, however we enjoyed our dinner here and free drinks/canopes!). Good choice at breakfast.

Pippa R reviewing Sri Lanka Highlights - Classic on 30 September 2019

Once again you organised a really good holiday for us.
If there was one criticism it was that there were too many flights. I don’t know whether you could do Bangkok first, Chiang Mai, then fly down South?
Your drivers and Guides - all really good. The variety of transport on the tours in Bangkok and Chiang Mai; we all loved.
Tamarind Village - Our room was a bit of a squeeze, with the 3 of us and 3 big suitcases.
Lisu Lodge- I enjoyed our time here. Going forward I would suggest only 1 night or they need to have some more activities. I liked how we ate on the floor, the food was really good. Staff very friendly. We liked the cycling, tea plantation, trekking and white water rafting.
Riva Surya- good location.
Elephant Hills- we loved looking after the elephants, the lake was also a really good experience. The guides were informative and looked after us well. The resort locations and tents were perfect.
Santiburi - amazing; we upgraded to a beach bungalow which was fantastic. The hotel is in a stunning location, the facilities and the service was impeccable. Sam has some private Thai boxing lessons, which he loved. We had cookery lessons and used the paddle boards. A perfect end to quite a busy holiday.

Natasha L reviewing Thailand Family Adventure on 24 September 2019

The speed of response, efficiency of the booking process, flexibility/concern and information provided were all excellent. The meet and assist at the airport, punctuality, safety, general knowledge, liaison with customer and the vehicle used was excellent and the knowledge of routes and property locations was very good. Our guide was excellent with interesting knowledge and very good English, we could not have expected any more.

Jetwing Beach - The room was poor and the food Satisfactory. In general the accommodation was good, the service and location were very good and accuracy of profile excellent.
We needed to change rooms due to cockroaches in the bathroom. The staff and management were very helpful but the second room offered also had cockroaches!

Kandy House - The room, food and location were good. In general the accommodation was very good, the service and accuracy of profile was excellent.

Camilla Hills - The room was poor, the food was good. In general the accommodation was excellent with excellent service, location and accuracy of profile.
We were allocated the worst room and had no view. It was very disappointing and ruined our stay. The management we excellent but could not move us to a room with a view.

Cinnamon Wild - The food and service was good. In general the accommodation was very good with very good room and excellent location and accuracy of profile.
The Safari Drives were excellent.

Fort Bazaar - In general the accommodation was very good with very good food and excellent room, service, location and accuracy of profile.
Due to the lack of alcohol served meant we needed to eat outside of the hotel. The lack of a pool needs addressing, otherwise a lovely atmosphere and service.

Interesting and informative visit to Milennium Elephant Foundation.
Visit to Royal Botanical Gardens was a highlight of the tour with an excellent guide.
We were lucky to watch the service at the Temple of the Tooth and advise others to make sure they can do the the same 09:15 or 17:15.
Train journey - we were on the wrong side of the train so the view was limited. Fun journey though. Best part of scenery is after Hatton Station.
Drives on safari were excellent and well organised.
We did not have the tour of the fort as the guide could not accommodate our required timing.
Visit to the Tea Plantations was fascinating but brief.

Samantha S reviewing Cultural Sri Lanka for Families on 25 April 2019

We just got back from our trip and it was wonderful...It's really hard
to adjust back to real life!

We had a great trip and the trek was wonderful. Jatoo, our guide, was an
extraordinary guy, his English was very good, he knew the area very
well, he told us a lot about Thailand and he was a riot over all! I
think he made a big difference to our experience.

I'd rate the overall experience at 4. I think it'd be helpful to be a
little more detailed in the requirement up front, as we thought the trek
was walking around the forest but it was a bit more than that. We
thoroughly enjoyed the challenge, so the last day, the bike ride fell a
little short of expectations, we woke up really early and wished that we
did a bit more at the end. I'd certainly recommend it to my friends and
we'll look at other tours that you arrange in the future.

Anon reviewing Hill Tribe Trekking in Thailand on 11 May 2011

.The trekking experience was great (i.e. day 1 and 2) would rate that a 5, Day 3 was a 4, Day 4 was a 3. Some elements of the trip such as the dancers at Lisu lodge was not really necessary as we prefer to see the Lisu tribe in their village rather than a forced dance in the lodge. Also, the bike trip on day 4 was too short. I think you should look at extending this trip and rearranging some of the other activities.

Having said these, I must point out that we had an excellent tour guide (Jatoo). I would recommend him to all my friends. He was very knowledgeable, and never got tired of our detailed questions.

Overall my main disappointment was that apart from the Lahu Outpost, the "rules" did not allow Jatoo to have dinner with us. I find this very strange at this day and age. This decision should be left to the guide and the visitors, not the owners of the lodges.

Hope these comments help. We had a wonderful time and saw the best part of Thailand.
Thanks for your help.

Anon reviewing Hill Tribe Trekking in Thailand on 11 May 2011