Palacina The Residence & Suite

I was also just about to email you to thank you and the team for arranging yet again, another wonderful experience.

Mount Kenya was spectacular and wild - I think I prefer it to Kili in many ways. The entire support team was professional, friendly and all round fantastic in making sure that we were safe, well fed and well looked after. In particular, we would commend Peter the guide as well as Paul one of the porters who doubled-up as his deputy on summit day. Our route was often shrouded in mist and rain that rapidly gathered in the valleys and moorlands, and we were very impressed at how Peter managed to navigate us safely through all of that notwithstanding. In addition, we loved learning about the history of Mount Kenya from him in the evenings. And ofcourse, I was blown away by the lovely birthday surprise at the end complete with balloons and a delicious cake that had journeyed with us from day 1. One thing we might recommend because of the sudden change in weather (it would sometimes get extremely cold and wet) is for the equipment list to be a little bit more detailed in terms of its recommendations e.g. layers to be moisture-wicking, walking boots be waterproof, doubling up on socks to avoid blisters etc.

El Karama is a beautiful conservancy and the lodge a true labour of love. Great hospitality in a relaxed environment. Delicious, fresh food. We enjoyed the drives, even if we didn't see much wildlife as the heavens opened on us for the last two outings. However, since it was very much geared towards families, I am not sure if I would stay again without kids. That said, I think it was perfect for a 3d/2n stay post mountain, and a much better choice than flying to the masai mara given the limited time we had.

Our transits were smooth. Samuel the driver was always on time, drove safely and kept the vehicle clean.

So it was a brilliant experience and one which I certainly will cherish for some time to come. It was great to work with you for a third time, and I certainly hope it won't be the last

Juhae C reviewing Mount Kenya Sirimon Naro Moru Trek on 01 March 2024

We had a great time - even with the flight between Governors and the coast being two flights and a car! We also experienced a power cut At Nairobi airport on the way home so 2+ hours late taking off. Governors. Wonderful people and dealt with the flight delay very well - taking us back and letting us know that we could stay there if the flight was delayed overnight. The game drives were excellent and our guide (Erick) obviously very experienced and managed to find all the key animals - no rhino in that part of the Masai Mara but everything else in abundance - never seen so many herbivores (many many elephants as well as all the others) as well as two prides of lions. Could not have asked for more. The ‘tent’ was excellent and comfortable and well serviced. The only ‘complaint’ would be that the food - especially dinner - could be improved (I think we got a bit bored of soup as a starter for every meal bar one) and the main courses were not at the same level as Kinondo Kwetu and while all were explained there was no choice offered. The breakfasts were just what was needed after an early game drive. Kinondo Kwetu. What a great location and the welcome when we arrived at just gone 11.00pm was better than you could have ever thought possible - they we’re disappointed that we did not at that time want the full dinner experience! The rooms we’re comfortable. The food was excellent but again no choice was offered - other than for allergy reasons (which we do not have). May be some choice would be nice. Having said that the food we did have was excellent as were the wines (albeit a short list!) and other drinks. There were (as you know) lots of facilities/sports options - but we spent our time relaxing which was exactly what we needed and there were lots of places to do that. Overall. We would go back to both places - perhaps a few more nights at Kinondo Kwetu next time but 3 nights at Governors was perfect for us. Thank you for organising and recommending both places. That you and your colleague for trying to find out about the plane (flat tyre) but communication by the flight company left a lot to be desired (Governors were furious that they were not told and had taken us to the airstrip). Phil

Philip R reviewing Masai Mara Safari & Kenya Beach on 01 September 2023

Dear Lisa, We are now back home and had a fantastic time. All the arrangements went seamlessly, transport and hotels were great. Laikipia was amazing, a very personal experience and they did all they could to accommodate everything we wanted to do. The river location was fantastic and ideal for the children as they got to swim in it. It is somewhere we would all like to return to. There might not have been the numbers that you get on the Masai Mara however we got to see lions with cubs, two black leopards, a golden leopard and the wild dogs as well as a huge number of other animals and birds. Thank you for suggesting to stay for 4 nights, it was just the right amount of time. The tamarin Hotel was a good choice as we were able to eat at the Carnivore restaurant which was an experience. Mauritius was lovely and relaxing, just what we needed after a very active time in Laikipia. Accommodation and service was great. Weather was good for most of the time, a few showers over the last couple of days. Thank you once again for organising it all. Sally

Sally M reviewing Laikipia Wilderness and Plains on 11 August 2023

Hi Lisa
It was a fantastic experience, thanks very much. All the arrangements were seamless and our guiding/support team were excellent, if there is a way for you to formally commend the team to your ground operators then I would be grateful if you could do that, they really were brilliant.
Many thanks for your help in arranging the trip, and for your patience during the multiple re-arrangements over the past couple of years.
Kind regards, John

John B reviewing Mount Kenya Sirimon Naro Moru Trek on 14 November 2022

We had the most incredible time thank you. We loved Karen Blixen camp and felt part of a family there, it was incredibly special. And Breezes was very relaxing.
We can't fault all the transfers and the moment we were greeted on the tarmac at Nairobi airport we knew we were going to be well cared for.

Thank you so much to you and all the Tourdust team for making it such a happy and memorable trip.

Zoe A reviewing Masai Mara Safari & Kenya Beach on 27 August 2019

We had an amazing trip. Everything was well thought out and so much fun. What a great way to truly see the country and learn the culture.

Joseph was the perfect guide. Very kind, professional, knowledgeable and patient. The kids loved Joseph and keep asking when will they meet him again. He found the Big 5 for us which was unforgettable! Please pass along our appreciation to Joseph.

Maji Moto was also another incredible experience. They had great customer service and we loved experiencing their culture.

Sunbird was absolutely beautiful and I wish we had more time there. We loved the view of the lake!

One suggestion to make the trip even better for other guests in the future would be to have a cooler with drinks and snacks in the Jeep at all times because a ton of driving is involved and it would be helpful to have a cold drink and snacks during the long trip.

Thanks again for organizing this experience of a lifetime for us!

Brandon H reviewing Maasai Family Adventure on 12 June 2019

I had just the most incredible time on the climb.

The team were incredible and just so accommodating. I really only have good things to say as it was such a great experience.

George was as good as a guide as it gets, very articulate and made sure I was comfortable the whole way up with frequent briefings.

Finn R reviewing Mount Kenya Sirimon Naro Moru Trek on 10 May 2019

We had an amazing time thank you. The itinerary was great as we felt like we saw lots of different things and it kept it interesting for our daughter. She especially loved the gorge at Hells Gate.

Unfortunately the Menengai Crater walk was a bit hard for her although that probably had something to do with how hot it was!

We especially loved the Sunbird Lodge - it is such a beautiful place and all the staff were so incredibly welcoming and friendly.

Our guide, Joseph, was exceptional too and we can’t speak highly enough of him.

Suzanne S reviewing Maasai Family Adventure on 30 April 2019

The trip was amazing everything was better than we could have imagined.
There was a moment climbing the mount Kenya where my wife accused me of tricking her into doing this (half kidding) as some of the nights got pretty cold, but we were dressed well and the sunrise at the peak was astonishing.
Safari was spectacular, Ben who was our main guide and driver was awesome! We saw everything excepts rhinos which were more of a hope than a reality. We also were able to watch a rock python eat a Thompson gazel live. It was one of the most interesting and unsettling things I have ever seen.
Just overall, so many moments that make you think wow or I can't believe I am here. Thank you for your help in getting everything set up. I don't believe I could have booked the trip without your help and guidance. It was an amazing way to start our marriage and truly the trip of a lifetime!

William K reviewing 11 Day Mount Kenya Trek and Masai Mara Safari Combined on 29 October 2018

We both suffered but enjoyed it immensely. Just how it should be!!!!
Our route up the mountain, the Burguret trail is very arduous and certainly should not be used for people who are not very fit and experienced trekkers. It mainly followers animal trails through the forests and bog lands around the mountain. The Chogoria route down was great. The guide and porters were great. Wild camping means just that, really just what I wanted, but I have lived in Kenya.

Jonathan B reviewing Mount Kenya: Burguret Chogoria Traverse on 24 September 2018

Everything was exceptionally well arranged and the whole trip, from checking in on line and printing out the outward journey boarding cards from home, until return to Heathrow, was completely seamless.

Although arriving slightly earlier than scheduled, we didn't have to wait before being collected at Nairobi by Elijah, our guide and Samuel the driver. On being told that we had hardly slept at all on the outward journey, they took us to a small B&B place they use (sorry, I've forgotten the name of the place) and we were able to rest/sleep for some 3 hours before setting off on our adventure. This was very much appreciated by us as that first day was full on after that.

They looked after us really well and both were very knowledgeable and good company and were flexible to our needs, with nothing being too much trouble for them.

The accommodation you picked for us was spot on. We were particularly taken with Sunbird Lodge (I could have spent the whole week there if it were not for being on the move due to the nature of the trip), which was quite informal and extremely friendly. We then moved on to the Maji Moto Eco Camp, where again everything was fine. Having stayed in similar places before, at my age now, the one night suited well and I was surprised when Dan was so taken with the place that he would have liked to stay another night! I think the camp fire might have had something to do with it. The visit to the school was also well worth it from Dan's perspective.

On then to Ilkeliani and I concur with what you say about it being so well priced for what it offers, that it is a good recommendation. This was slightly more formal at mealtimes than Sunbird Lodge but nevertheless, the staff were equally friendly. As adults, both my husband and myself enjoyed the food although the feedback I provided on their customer satisfaction questionnaire was that perhaps the evening meals could possibly have slight variations for children. We didn't see any signs of the suspended footbridge and as we didn't ask about it, I don't know whether it's still there or not.

I have to say that the beds in both Sunbird and Ilkeliani were very, very, comfortable.

The Mayfair Southern Sun was again a good choice although I think the room we had was perhaps a standard twin room. There were two what I call "three quarters" sized beds, i.e. larger than a single but not quite a double bed size, which meant it was a bit of a squeeze for 2 persons in one bed.

Both the Giraffe Centre and the David Sheldrick Wildlife Sanctuary were ideal additions to the itinerary. We had a 10 year old who was reluctant to leave Kenya!

Martha Ann Eileen C reviewing Maasai Family Adventure on 14 May 2018

The holiday was amazing! Everything we wanted it to be! The safari was so we'll organized and our guide was very good. All the accommodation was superb. At the Masaai village we stayed in a mud hut which was different to the tent described in the itinerary, but so much better.

Pinewoods resort was lovely especially the staff who couldn't have looked after us any better. The food was exceptional.

pauline h reviewing Maasai Family Adventure on 21 October 2015

Accommodation and food at Karen Rock House were good. It was very quiet there as we were the only guests. Our transport, guide (Elijah) and driver (Oliver) were excellent. Elijah was very informative and patiently answered our questions about everything we saw. Our first day was very full, a long drive to Hell’s Gate, bike ride and gorge walk. Elijah suggested that we postpone the boat trip on Lake Navaisha to the morning we left Nakuru rather doing it on the way and this worked well. On the bike ride, our youngest struggled with an adult sized bike with bald tyres. Fine for us and our eldest though. The gorge walk was great as was the boat trip on Lake Navaisha.

Lake Nakuru Lodge accommodation, food and setting was excellent - as were the game drives with Oliver and Elijah. We saw a lot more here and close up than we did in Ol Kinyei and the Masai Mara.

Maji Moto Camp was an interesting experience. Again, we were the only visitors and the facilities & food were good. We visited the school before travelling to the Mara Adventure Camp but could have spent longer as there was a lot to see and our children enjoyed playing football etc with the school children.

The Adventure Camp was brilliant. We had a packed schedule of game drives (up at 5.30 every morning) and George and Wilson (guide and driver) were a lot of fun. They played football with us and were very entertaining on bush walks and game drives. We felt all the staff at the Adventure Camp worked really hard to make the experience an enjoyable one - from preparing the food, supplying endless hot water and tea and making sure we got to see what we wanted. The Ol Kinyei conservancy is beautiful (although we saw more at Lake Nakuru).

Our itinerary was good - it was busy and varied which suited us very well. We felt a bit rushed on Day 1 - in hindsight, it really was too much for one day. The day we travelled to the Masai Adventure Camp was also time pressured and we had a to cut short our visit to the school.

Overall, 5/5 - an unforgettable experience.

Tim S reviewing Maasai Family Adventure on 11 November 2014

If you’re looking for a more personal experience of Kenya, something a little different from the standard safari and beach package holidays, then you should definitely speak to Tourdust!

We decided to have a family holiday with our two teenage boys in Kenya in 2014, a decision that turned out to be far from straight-forward as the FCO extended their no-essential travel guidance area by area in the months leading up to our holiday. After researching the travel companies specialising in Kenya , we chose Tourdust to organise our holiday, partly based on their highly informative website but mainly based on a conversation with Ben, who within a matter of minutes clearly understood what we were looking for.

Ben’s recommendation of the Laikipia Wilderness Camp, followed by the Sosian Ranch and then the Msambweni Beach House was absolutely perfect for us. Everywhere we went the experience was personalised, the service was outstanding and the quality of facilities was second to none. Yes, we did safari drives to see the fantastic range of wildlife in the area, but we also swam in the rivers, rode camels, went on game walks and ate delicious meals cooked on an open camp fire before sleeping out under the endless African skies listening to the lions roaring! Then a flight down to the coast and we relaxed in the luxury of the a villa overlooking the Indian Ocean, with massages on the beach, personal staff on hand and nothing too much trouble.

We knew that we didn’t want a standard package safari and beach holiday but what we got was beyond all our expectations – a truly personal, family experience of Kenya that we will remember forever!

Joanna H reviewing Best of Kenya Family Safari on 07 October 2014

My son & I had a superb time, there isn't one word to describe the trip but many adjectives come to mind; stunning, humbling, breath taking, beautiful, hilarious (that was due to my sons face when we watched lions mating!), fascinating....Each day was exhilarating and amazingly each day got better.
Our main guide Duncan was very knowledgeable and easy going, David our cook was excellent and also a good source of information. All the guides we encountered we were pleased with.
There were so many highlights it's difficult to pick one but our time at the Maji Moto camp with Masai is probably my main highlight, walking in the bush with a knowledgeable tribe member, the widows camp and the school very humbling and setting extraordinary.

The whole trip was well organised, flexible not fixed, I'd give it a 6/5!

Travelling alone with my son can sometimes feel daunting but I never had any concerns during our trip and the balance of activities and travelling was perfect for a family holiday.

joanne c reviewing Maasai Family Adventure on 11 June 2014

Our Guide, Nicolas was fantastic. We bombarded him with questions which he was always able to answer and as a result we came away feeling that we had much more understanding of Kenya, not just the wildlife, but the people, politics and economy etc. The driver, Duncan was great too and seemed to know the Mara really well which meant we were often the only vehicles in an area and that we saw loads. Demetrius, the cook too were really helpful and made being vegetarian completely comfortable - the kids loved his food. And the kids say I have to feedback that the truck was awesome (it really was!).

Magi Moto was an interesting experience and one that we have thought about a great deal since returning home. It was not so rich in terms of wildlife - it's a fairly desolate place isn't it - but we were impressed by the projects there and the kids loved the warrior training. At times I felt uncomfortable that people's lives were being so openly presented to us, but I am not sure there is a way around this and also understand that our presence brought them a source of income. We met people there with an incredibly intimate knowledge of their environment that was quite inspiring. We did not do the complete walk to the Papesua Masai cultural village as it felt too long for Luca (7) and as it turned out there was no one there anyway. This was a good thing because it meant we had a quite period when we got to Mara Springs before going out for an afternoon drive. The children really appreciated the down-time and when a monkey stole Jasper's melon from the porch of our tent their day was made!

Cally H reviewing Maasai Family Adventure on 24 September 2013