Derwent House Boutique Hotel

Thank you, we had an absolute wonderful time, and everything was well-planned and as described. Carla was crying on the day of our departure from Ants Nest, she didn’t want to go home and for it all to end, and when I asked how much longer she would want to stay, she responded “four weeks”

Lars B reviewing Best of South Africa for Families on 01 March 2024

It was certainly a holiday of a lifetime for us and we loved every minute!! The standard and location of each accommodation was excellent, as was the variety of each different accommodation type. Our schedule was perfect and we managed to achieve everything on our to-do task list. Your documents were also really helpful, as were the driving directions. We all thank you for making this such a wonderful holiday. Happy to leave a review publicly if you point me the right way. Best Steve

Stephen H reviewing Classic Garden Route & Eastern Cape Safari on 01 September 2023

Hi Lisa, We had a fabulous time thank you. The accommodation and other ideation were all terrific - that’s so much for your help. The apartment in Cape Town was particularly good - we would never have found that: Boschendal was great as well and game lodge was superb. Thanks again, Alistair

Alistair A reviewing Cape Town, Garden Route and Kruger on 28 April 2023

Dear Lisa,
We have just returned from South Africa and wanted to pass on our huge thanks for helping to organise such a fantastic holiday. The entire trip was amazing - accommodation was first class. The safari was incredible!
We'll be sure to get in touch when we're next planning an adventure!
Best wishes, Ed & Jane

Roy P reviewing Cape Town & Kruger Safari on 17 April 2023

Can't praise tour dust enough, they helped us to create a holiday of a lifetime that has given us family memories we will treasure forever. From start to finish the whole experience was exactly what we wanted and more. Due to covid we waited 2 and a half years for this trip but worth the wait.
Carly

Carly R reviewing Value KwaZulu-Natal Safari and Mauritius on 07 November 2022

Hi Lisa

We had an absolutely fantastic time, thank you! My comments here contain just very minor things which could have improved it - please don’t take it as any criticism of the holiday which we absolutely loved, but small tweaks which could have improved it even further!

Cape Town
Arrival and transfer were superb - lovely to be met straight off the plane and smoothly transferred straight to the waterfront.
You should note that Lawhill no longer has a dedicated reception - this caused a couple of issues getting into the accommodation and meeting our guide. Just worth letting people know as nothing which wasn’t overcome with a couple of calls to the complex reception.
The accommodation itself was ideal for us - spacious, clean and a great base to relax and go out to dinner.
Our guide from AWOL, Bevan, was first class - really friendly knowledgeable and great with the kids. 10/10!
The tours were a perfect balance for us of interesting stuff for adults and children
If I could change anything from our holiday, I’d have had an extra day at leisure in Cape Town, so much to do in the city itself.
Also worth noting the cable car to Table Mountain seems to be closed during August - just worth noting in advance as we had planned to do that. The aquarium was a good second best though which the kids probably enjoyed more!
Departure was a pain - our car didn’t turn up at 4.00 as per the schedule which was a pain, particularly that early in the morning. On contacting them, they said it has been booked at 4.45 - an extra 45 mins sleep would have been good - just worth double checking those in future.
Madikwe
Transfer to Madikwe was superb again and really easy
Accommodation was good - I guess this might be because we originally booked a couple of years ago, but the bed for the kids was a bit small for a 9 and 11 year old. Our bed was so big however that Chloe just bunked down with us so no problem at all. Food and service was first class.
Our safari guide, Pride, was amazing. I’d recommend a private safari to anyone - we were able to be flexible with times and destinations (for example on one day he picked us up a couple of hours early to we could drive much further into the reserve which was rewarded with some cheetahs, another day we went on an all-dayer rather than morning and evening) - mixing things up to see more made a great experience even better.
Transfer back to Johannesburg was just as easy
Johannesburg hotel was ok - nothing special but for a transfer hotel it did what we needed!

Mauritius
Transfer to and from the resort was seamless
The resort is lovely - food, accommodation and facilities all great. After such a busy start to the holiday we didn’t really take full advantage of all the water sports but anything we did do was really easy and great fun. Would definitely recommend it to others!
For a family like ours the drinks package wouldn’t have been good value so pleased we just went full board (having a few drinks during the day and a bottle of wine with dinner our bill came to about £450)
Just to note a specific plus from the resort: I has some issues with my banking whilst away - the resort waived the fees on my phone call back to the UK to sort it out. Little things like that really make a great impression and reflect so well on the management.

Thank you again for all your work helping us get there in such difficult times. Great memories of a superb holiday for all the family!

Best wishes
Matt

Matt W reviewing South Africa Madikwe Safari and Mauritius on 31 August 2022

Hi Lisa

I don’t know if you collect feedback but thought it might be useful for you! Happy for you to use any of my comments in testimonials etc.

We had an utterly amazing holiday and firstly I want to thank you for your patience during what was a very frustrating process for all of us / my procrastination, then covid, date changes, flight cancellations / I can’t quite believe we got there in the end and the trip lived up to all our expectations. Our itinerary felt pretty much perfect so thank you for all the advice and steering in the right direction.

Thank you also for your flexibility in terms of allowing us to book certain aspects of our trip independently (Cape Town) and then adding flights at a later date. The flexibility to do this and change dates etc was brilliant.

Originally we intended to self drive, mainly to save cost and then I got nervous about it and we had transfers for the whole trip. Once we were there I was aware that pretty much everyone one was self driving and that the N2 route was actually quite straightforward. In retrospect we could have done self drive however my husband and I both agreed that for us the transfer option was probably best. Although a straightforward route, the N2 is quite a hairy road with lots of trucks and there was a definite etiquette for driving and overtaking. Our son is quite anxious and I think he would have found the driving stressful and so we feel we made the right choice.

It obviously meant that we were not able to do any self drive safari but this did not matter, I would not have wanted to the advantages of being taken with someone who can spot things we would never have seen, imparting huge amounts of knowledge and having the right vehicles for going off road were worth every penny.

St Lucia, this was a great place to start our safari, we did a night drive (highly recommend), a day safari up to Cape Vidal and also a boat trip on the estuary. Would recommend all of it. Our accommodation at Lidiko Lodge was comfortable and they do a lovely breakfast on a gorgeous terrace. The rooms are quite dark and although there was nothing wrong with it, it was probably our least favourite accommodation on our trip.

Ghost Mountain Inn, we arrived here after 4 full on days in Cape Town and then 2 days in St Lucia so were ready for a bit of a rest and it really was lovely. We had lovely rooms, enjoyed the pool, food and did a fantastic trip to visit the local Zulu village and then a morning game drive into Mkhuze park (they have hides here and it was wonderful to watch the animals come to the waterhole to drink) it felt slightly more intimate than watching them from a vehicle.

Rhino River Lodge, undoubtedly the highlight of the trip. It was a wonderful experience from start to finish. The food was lovely, the level of service was amazing (little touches like hot water bottles on your seat at dinner and hot flannels and an aperitif handed to us as we returned from our evening game drive. It was 3/4 star rather than 5 star and the rooms were quite rustic (very comfy beds) but we really liked that (not 5 star people) and felt very comfortable with the children who were made very welcome and there were food options to suit them (although mostly they ate the adult food but nice to have an alternative, simpler option). The ONLY downside is that you can hear the N2 from the lodge and initially it bothered me a bit but actually it was such a fabulous place it didn’t really matter in the end but maybe something to flag to other clients.

Fairlight Beach House – I’m glad we only had 1 night here as actually the weather at this point was not great but it was a great place to gather ourselves before the flight home (I would NOT have wanted to go straight from Rhino River to the airport to fly home). Lovely, super comfortable place to stay and we spent the morning watching dolphins and whales breaching less than 100m from the shore line.

My only regret is that we didn’t make it to Drakensburg Mountains (Rorkes or Fugitives Drift). If I was planning the trip again I probably would just do 2 nights (instead of 3) at Ghost Mountain and add one extra day to give another 2 nights to get to the mountains.

Thank you Lisa and I really hope that we will have the opportunity to do another 'Big Trip' at some point soon and book through you!

Josine

Josine B reviewing Value KZN Bush & Beach Safari For Families on 30 August 2022

Hi Lisa,

The trip was great. Thank you!

Summary of key points below. If there is anything else that would be helpful to know please do get in touch again.

Dubai part 1
Airport transfers all ok.
Palace Downtown - really lovely hotel. Very central location. Tastefully decorated. Great pool etc. Direct access to amenities eg mall/fountains etc. We ate lunch there by the pool and the food quality was very good, but we went elsewhere for dinner.

South Africa
Transfer by Ilios from airport to hotel - really Excellent
Oyster Box - best service I have ever had in a hotel, excellent, food great, rooms great, location great, but only so much to do.
Transfer by Ilios from hotel to Safari - really Excellent
Amakhosi Lodge - excellent. Facilities excellent. Food all fantastic. Very helpful staff. The house we stayed in was really lovely. Spacious, own splash pool, amazing views etc
Safari guides and trackers - excellent - lovely people, could not have done more to be friendly and helpful. Our boys got a sickness bug for 24 hours and they were as helpful as possible about that and so kind and caring
Really hardworking staff - made sure we saw all the key animals. Safari was suitable for children and adults. As we had the house you automatically get your own private Safari vehicle with that which was nice to have.

Transfer by Ilios from Safari to hotel - really excellent.

Oyster Box second time - again - best service I have ever had in a hotel, excellent, food great, rooms great, location great. However I would say that 3 days was probably slightly too much - I think 2 days would be a more suitable amount as beyond the hotel there's not loads to do very locally and although there is lots of security in the town everywhere which is great you do feel a little conscious with guns etc around. Maybe if you had a younger family 3 days would work if by the pool the whole time. But that aside I cannot fault the excellent hotel.

Transfer oyster box to airport - really excellent

Transfer Dubai to Sofitel Downtown - not great. The driver was late so I had to ask an agent from TUI if he had seen him and he ended up calling him for me. Once he found us he didn't really apologise and was very rushed/driving fast etc so ok but not great.

Sofitel Downtown - a good hotel but I would say had a bit more of a corporate feel - so I preferred the Palace one. Breakfast was very good - lots of choice and the staff were all helpful. The pool area was very good. We didn't eat dinner here. It's location was a little further from the mall so not quite as convenient - you could walk along a tunnel for 10/15 mins to get there but we used a taxi.

Emirates flights - all went well. Good flights. Good staff. Airports all ran smoothly in Dubai and South Africa. Only airport that ran less well was Heathrow! Baggage took ages and on the way out check in was long!

Overall though the whole trip worked really well and felt like a good mix of adventure time and relaxation time. I also think having to stop in Dubai anyway added something more to the trip as we saw that city as well as South Africa. For the first Dubai part we stayed in the newer areas and for the second Dubai part we went to the creek and the historical areas and souk areas so that was interesting to see the two sides of the city.

I hope that covers all.
Thanks for your help and I look forward to planning another adventure in the future.

Kind regards
Louise

Louise C reviewing Value KZN Bush & Beach Safari For Families on 30 August 2022

Hi Lisa,

The safari trip was excellent! The stay, the food and the people were all very nice. We were happy to have Ryan and Stanley as our game drive guides they brought us up close to the animals and Ryan gave very good information throughout.

Would definitely recommend to friends who are interested in safaris :)

Also, thanks much for your help, particularly keeping the room for my Brother and his wife they’ve enjoyed the safari very much too!

Best regards,
Woan Chyi

Woan Chyi L reviewing Cape Town & Kruger Safari on 16 October 2019

We had a fantastic time and all the arrangements worked perfectly.
We were very impressed with the quality and service levels of all 4 locations visited and it was truly a holiday of a lifetime.
Thank you to you and to Lisa for giving us this experience.
Particular highlights for us – really the whole experience, but of particular impact:
Breathtaking scenery at Cathedral Peak Hotel
Rhino Ridge game drives incredible, thanks to guide (we had their head guide, Hala, who’s knowledge, enthusiasm, kindness, interaction, ability to spot wildlife was out of this world)
Luxury of Rhino Ridge (shower, food, views, service)
Immersion in nature, torch lit meal on last night and beach trip at Kosi Forest Lodge
Level of service, quality of food throughout

Catherine F reviewing South Africa Safari, Beach and Wetlands on 04 September 2019

Lawhill Luxury Apartments (Cape Town): We loved the apartments (especially having a ground floor room that we could access the waterside directly from). Only comment would be that it was a bit of a dark path towards them if heading back from the apartments from the v&a after dark.

Wine Tour (Cape Wineland): The wine tour was great - the guide was really knowledgeable and we went to the bird park at Spier and played with Cape foxes and held owls, which was great! The ‘winetasting’ for the kids was great too. At the last vineyard we actually chose to do craft beer tasting rather than wine (to please the husband!!) which was a good option.

Township Tour by Bike (Cape Town): Again, this was great. The guide was very knowledgeable and made us feel very comfortable. We also loved finishing at Mzoli’s barbecue.

Mosaic Sanctuary (nr Hermanus): This was fabulous. We got the room with the best view (no. 2) and it was just lovely. The staff were all fantastic and thoroughly looked after us - we had a welcome drink back from every activity! The kids loved the quad biking and the guide even let them ride their own bike (with him sitting close behind them!). The nature walk and beach trip were both great too. The kids went sand surfing! Food and drink were all lovely.

De Denne Guesthouse (Oudtshoorn): The guesthouse here was probably a bit dated given we had just left Mosaic but the staff here were also lovely, as was the evening meal and the lovely setting (the stars were amazing!). We visited an Ostrich farm and had a guided tour to ourselves, which was great. The kids got to hold a baby ostrich so much excitement!

Fynbos Ridge (Plettenberg Bay): The house at Fynbos Ridge was great and there was so much to do in the area. The owners were lovely and breakfast was great too. We weren’t offered any of the extras noted in the itinerary (evening meal, spa treatment etc) but we weren’t bothered - perhaps it would have been available if we’d asked. The setting was therefore quieter than we had expected but that wasn’t an issue at all - again perhaps just something to note in the itinerary? We do say private nature reserve but we may try to make this clearer as it is quite isolated and long road to get there... I suppose.

Kariega Main Lodge (Eastern Cape Safari) - this was amazing. Apart from the first drive, we had our ranger to ourselves and he was great, really knowledgeable and keen to share. We asked lots of questions too! He made the kids feel very welcome and included. He even included a night drive after dinner to see the nocturnal animals. We weren’t sure if it would be too late for the kids but they fell asleep so we enjoyed it and saw lots! Delighted to hear this about Kariega

Thanks again for organising it for us. We had an amazing trip and are still talking about it to everyone we see!

Lorna T reviewing Classic Garden Route For Families on 29 April 2019

We had an absolutely fantastic time on our Garden Route trip and I would be more than happy to provide feedback for you and Tourdust. I also thought you might like to know directly some of our experiences.

All the logistics worked smoothly from our meet and greet through to car pick up. Glad we picked the larger van as it meant we and our suitcases had lots of space. The vehicle was perfect for the longer drives.

Pumba was a perfect introduction to safari for our kids. The dedicated ranger was ideal as it allowed us to modify our plans to suit the children and we managed to see elephants, giraffe and lots of other game up close. They even tailored one afternoon so the kids could try archery and fishing whilst we relaxed. The food and accommodation was lovely and well suited for a family of our size. Food was delicious and ample to keep us full of energy.

We have been privileged to stay in many great hotels but we agreed Hunters country house is probably our favourite. The service was outstanding, food was great and they even proactively booked us into their restaurant Zinzi and. Leaned the car! Accommodation was again perfect for us with to adjoining rooms and the grouds are beautiful. We have already highly recommended to other friends. Being between knysna and plattenberg is a great location and we had lots of exciting adventures.

Zeekoe at Oudtshoorn as you know was our next stop. It gave us a great chance to visit the caves and that was pretty much all there was so two nights was the ideal length. We ate both nights at the hotel as nothing was open as it was a Sunday in the town. The food was ok but the fact there was lots of space for the kids to run around and we met several other families made it another good location. We actually enjoyed driving over the mountains and heading in land for a while. The kids loved a small adventure park near the caves that had some water slides.

The whale coast hotel at Hermanus was a different location being in the town. The accommodation was ideal again as we enjoyed being close to all the restaurants and shops whilst also having two floors and three bedrooms. The breakfast provided by the hotel was basic but with so many other nearby great restaurants it wasn't an issue. It was also close to shops and as it had a kitchen we got some extra items for those early mornings.

Finally we made it the vineyard for Christmas. I can't thank you enough for the effort you undertook to find us suitable rooms as again this little appartment with three rooms, a living space and kitchen suited us really well. Especially as it gave Santa a place to put stockings. I was a little skeptical about the hotel in advance having stayed in many other great Cape Town locations but it was a lovely hotel. Great food, kids menus, and we managed to have Christmas lunch at Myoga which was outstanding. The kids loved searching out the giant tortoises that lived there and it provided a nice location for some running. The staff were very friendly, always willing to help and I would highly recommend it as it gives you a break from the hustle and bustle of the V&A whilst also being easy to drive to.

I can't really explain well just how much fun we had and we all agreed that it was probably our best holiday yet and far exceeded our expectations.

Michael F reviewing Classic Garden Route For Families on 09 February 2016

Just a quick note to say a huge thank you for a fantastic holiday in South Africa. We had an amazing time with tears at the airport as home came far too early!
Cape Town was amazing, so much to do and the accommodation at the V&A was a great starting option. Loved the Penguins at Boulders and the day we spent driving down to Caper of Good Hope was special. We loved the Auberge at Hermanus, and although no boats trips due to weather there were plenty of whales in the bay to see from land – and the hotel balcony! Also took a tour of the local township – Willy the guide was so helpful and his knowledge and information was a real eye-opener.
Cheetah Plains – well, what can I say? What a fantastic time we had during our 4 night stay. The way we were looked after was superb, and we could not have hoped for a better Safari experience, seeing the animals so close!! Cheetah Plains is a special place with a unique atmosphere and staff who make it really enjoyable and comfortable – felt like home!
Oliver’s had superb accommodation and food. The panorama tour was full-on and very enjoyable with a final day to relax at the poolside. Probably in hindsight I would have had 5 nights at Cheetah Plains (every game drive is different!) and just 2 at Olivers, although the rest of the family enjoyed doing nothing on the final day. Also a word about the drivers – an amazing source of information about South Africa. Amazingly courteous, helpful and friendly – hugely complementary about these guys!

Thank you for helping organise this trip – hugely memorable holiday. We miss South Africa already and we feel like we left behind the most magical time. We will never forget and really hope to return.

John W reviewing Cape Town & Kruger Family Safari on 14 October 2015

I can not recommend Tourdust and the wonderful Lisa highly enough. I had been searching for a family holiday to South Africa and could never quite seem to find the right combination. I eventually found one that seemed to fit the bill on the Tourdust website and sent off an e-mail to make a general enquiry. Within a few days, following a Sunday 'phone conversation with Lisa, I ended up with a different itinerary that was even better, including things that I wanted to do that I thought the kids would hate (Gourmet Foodie day tour to South Africa's winelands anyone?) but that Lisa assured me wouldn't bore the kids (she was right). The service I received was knowledgeable, smooth, efficient and friendly. Looking forward to booking again with them. Thank you Lisa and Tourdust!

Neil B reviewing Best of South Africa for Families on 14 October 2015

As a family we have never been to Africa before and in Tourdust we have found an excellent tour operator whose attention to detail is second to none. The thought, care and attention that went into planning our trip, significantly contributed to the overall success of our time in South Africa.

There is much to mention, but three highlights would include having a personal tour guide in Lionel Davies on Robben Island. Lionel was a political prisoner and happened to serve his sentence at the same time Nelson Mandela was serving part of his. Tourdust connections with Cape Town local tour operators meant that we had access to this.

Secondly my husband and I were keen to do a wine tour; however I had some doubts as to how this would go down with the children - I needn't have worried. The local tour guide provided a completely appropriate day, which included chocolate tasting, wine tasting and visiting a cheetah sanctuary.

Thirdly our daughter turned 14 whilst on Safari; the camp we were staying at had access to two private game reserves and made sure we all had a variety of sightings and experiences and our daughter's birthday was acknowledged with a gorgeous chocolate cake - again in the background Tourdust had made sure this happened.

Choosing just three highlights has been difficult, but I just want to thank Ben and his team wholeheartedly for making our first experience of the African continent such a positive one. I can't recommend this company more highly.

Anne W reviewing Classic Garden Route For Families on 03 June 2014