Heritage Hotels Le Telfair

Trip was great and all the arrangements were excellent so thank you for all the help!

Drivers and transfers were all good - on time and very good service on each trip.

Accommodation was lovely - Douar Samra was amazing (weather could have been better but lovely regardless). Riad in Marrakesh was also great!

All in all a great trip and we loved the variety of the mountains, Marrakesh and the coast.

Thanks you once again!

Hardeep S reviewing Boutique Marrakech & Atlas Mountains on 15 April 2024

I was also just about to email you to thank you and the team for arranging yet again, another wonderful experience.

Mount Kenya was spectacular and wild - I think I prefer it to Kili in many ways. The entire support team was professional, friendly and all round fantastic in making sure that we were safe, well fed and well looked after. In particular, we would commend Peter the guide as well as Paul one of the porters who doubled-up as his deputy on summit day. Our route was often shrouded in mist and rain that rapidly gathered in the valleys and moorlands, and we were very impressed at how Peter managed to navigate us safely through all of that notwithstanding. In addition, we loved learning about the history of Mount Kenya from him in the evenings. And ofcourse, I was blown away by the lovely birthday surprise at the end complete with balloons and a delicious cake that had journeyed with us from day 1. One thing we might recommend because of the sudden change in weather (it would sometimes get extremely cold and wet) is for the equipment list to be a little bit more detailed in terms of its recommendations e.g. layers to be moisture-wicking, walking boots be waterproof, doubling up on socks to avoid blisters etc.

El Karama is a beautiful conservancy and the lodge a true labour of love. Great hospitality in a relaxed environment. Delicious, fresh food. We enjoyed the drives, even if we didn't see much wildlife as the heavens opened on us for the last two outings. However, since it was very much geared towards families, I am not sure if I would stay again without kids. That said, I think it was perfect for a 3d/2n stay post mountain, and a much better choice than flying to the masai mara given the limited time we had.

Our transits were smooth. Samuel the driver was always on time, drove safely and kept the vehicle clean.

So it was a brilliant experience and one which I certainly will cherish for some time to come. It was great to work with you for a third time, and I certainly hope it won't be the last

Juhae C reviewing Mount Kenya Sirimon Naro Moru Trek on 01 March 2024

Thank you, we had an absolute wonderful time, and everything was well-planned and as described. Carla was crying on the day of our departure from Ants Nest, she didn’t want to go home and for it all to end, and when I asked how much longer she would want to stay, she responded “four weeks”

Lars B reviewing Best of South Africa for Families on 01 March 2024

We had the most amazing time. It exceeded all my hopes of what the trip would be. The guides, the hotels - everything was of such a wonderful quality. Thank you for organizing everything. I will absolutely recommend Tourdust and use you again.

Claudia L reviewing Luxury Desert Holiday on 11 January 2024

We had a brilliant trip!
An amazing experience for parents, children and grandparents alike.
We are already planning a trip to Vietnam next year

Kate B reviewing Morocco Family Holiday: Kasbahs, Mountains & Souks on 10 January 2024

Dear Lisa. On behalf of the three generations of the Rowland family. Thank you, so much, for organising our wonderful holiday to Botswana and the Victoria Falls. The trip of a lifetime. The week mobile camping in the bush, with our guide Nandos and his crew was a fantastic adventure. How they manage to cook such wonderful food on an open fire is amazing. The sites were constantly visited by monkeys and once by elephants. We were even lucky enough to see two packs of wild dogs, once with a kill. Waterberry Lodge on the Zambezi River is a wonderfully tranquil place. Ideal to relax after the adventures of our safari and visiting Victoria Falls. Very many thanks once again

Godfrey R reviewing Private Mobile Family Safari in Botswana on 25 September 2023

We had a great time - even with the flight between Governors and the coast being two flights and a car! We also experienced a power cut At Nairobi airport on the way home so 2+ hours late taking off. Governors. Wonderful people and dealt with the flight delay very well - taking us back and letting us know that we could stay there if the flight was delayed overnight. The game drives were excellent and our guide (Erick) obviously very experienced and managed to find all the key animals - no rhino in that part of the Masai Mara but everything else in abundance - never seen so many herbivores (many many elephants as well as all the others) as well as two prides of lions. Could not have asked for more. The ‘tent’ was excellent and comfortable and well serviced. The only ‘complaint’ would be that the food - especially dinner - could be improved (I think we got a bit bored of soup as a starter for every meal bar one) and the main courses were not at the same level as Kinondo Kwetu and while all were explained there was no choice offered. The breakfasts were just what was needed after an early game drive. Kinondo Kwetu. What a great location and the welcome when we arrived at just gone 11.00pm was better than you could have ever thought possible - they we’re disappointed that we did not at that time want the full dinner experience! The rooms we’re comfortable. The food was excellent but again no choice was offered - other than for allergy reasons (which we do not have). May be some choice would be nice. Having said that the food we did have was excellent as were the wines (albeit a short list!) and other drinks. There were (as you know) lots of facilities/sports options - but we spent our time relaxing which was exactly what we needed and there were lots of places to do that. Overall. We would go back to both places - perhaps a few more nights at Kinondo Kwetu next time but 3 nights at Governors was perfect for us. Thank you for organising and recommending both places. That you and your colleague for trying to find out about the plane (flat tyre) but communication by the flight company left a lot to be desired (Governors were furious that they were not told and had taken us to the airstrip). Phil

Philip R reviewing Masai Mara Safari & Kenya Beach on 01 September 2023

It was certainly a holiday of a lifetime for us and we loved every minute!! The standard and location of each accommodation was excellent, as was the variety of each different accommodation type. Our schedule was perfect and we managed to achieve everything on our to-do task list. Your documents were also really helpful, as were the driving directions. We all thank you for making this such a wonderful holiday. Happy to leave a review publicly if you point me the right way. Best Steve

Stephen H reviewing Classic Garden Route & Eastern Cape Safari on 01 September 2023

Hi Lisa, Thanks for your email! It was amazing thank you! We had the best time, everything ran smoothly (aside from a break-down due to faulty clutch on day 1 of the tour, but our guide / driver sorted that and we were back on track by that evening). Saw all the things we wanted to see, even a mum and cub cheetah. Our boys have had such a different holiday and a fab taste of the world! Thank you so much for organising this for us. We’d definitely recommend our guide/driver (Tuhafeni) and assistant (Frans) again. Nicola

Nicola T reviewing Highlights of Namibia - Family Group Tour on 18 August 2023

We had a fantastic time. Thank you for all your help, advice and guidance in organising our holiday. As this was not our first booking with Tourdust we were confident that all our transfers would work perfectly and they did - everything ran so smoothly! The riad in Marrakesh was stunning - a truly beautiful oasis of calm in such a busy, bustling city. As you can imagine, we were very grateful for the air conditioning in our room as outside was so hot! I was nervous about walking through the souks at night, but as they were well lit we felt perfectly safe and found our confidence grew in navigating the journey home each time we ventured out. When we arrived at our lodge in the Atlas Mountains we were blown away by the scenery. The views were amazing and the beautiful lodge gardens were the perfect place to sit and relax before taking a dip in the pool. Our day trek was truly amazing - no small thanks to our guide Rashid, who was so helpful and knowledgable. The lunch in the traditional Berber village was delicious and we were were made to feel so welcome. The home owner showed us how to make bread and then cooked it for us in her traditional clay oven. This was a memory we will never forget as we stood surrounded by her chickens and goats watching her use her bare hands to prepare the fire! Our night in the desert was breathtaking. The camel ride at sunset was so incredible and the quad biking the next morning was brilliant fun. I am so glad we added in these extras as they really made the experience! We finally made it to our hotel at the coast, where the surf lessons were a hit and the hotel was a great place to relax and read! Thank you again for all your help. We would definitely recommend Tourdust to all our friends and family. Tanya

Tanya G reviewing Marrakech, Mountains & Coast Family Holiday on 18 August 2023

Can't praise tour dust enough, they helped us to create a holiday of a lifetime that has given us family memories we will treasure forever. From start to finish the whole experience was exactly what we wanted and more. Due to covid we waited 2 and a half years for this trip but worth the wait.
Carly

Carly R reviewing Value KwaZulu-Natal Safari and Mauritius on 07 November 2022

Hi Lisa

We had an absolutely fantastic time, thank you! My comments here contain just very minor things which could have improved it - please don’t take it as any criticism of the holiday which we absolutely loved, but small tweaks which could have improved it even further!

Cape Town
Arrival and transfer were superb - lovely to be met straight off the plane and smoothly transferred straight to the waterfront.
You should note that Lawhill no longer has a dedicated reception - this caused a couple of issues getting into the accommodation and meeting our guide. Just worth letting people know as nothing which wasn’t overcome with a couple of calls to the complex reception.
The accommodation itself was ideal for us - spacious, clean and a great base to relax and go out to dinner.
Our guide from AWOL, Bevan, was first class - really friendly knowledgeable and great with the kids. 10/10!
The tours were a perfect balance for us of interesting stuff for adults and children
If I could change anything from our holiday, I’d have had an extra day at leisure in Cape Town, so much to do in the city itself.
Also worth noting the cable car to Table Mountain seems to be closed during August - just worth noting in advance as we had planned to do that. The aquarium was a good second best though which the kids probably enjoyed more!
Departure was a pain - our car didn’t turn up at 4.00 as per the schedule which was a pain, particularly that early in the morning. On contacting them, they said it has been booked at 4.45 - an extra 45 mins sleep would have been good - just worth double checking those in future.
Madikwe
Transfer to Madikwe was superb again and really easy
Accommodation was good - I guess this might be because we originally booked a couple of years ago, but the bed for the kids was a bit small for a 9 and 11 year old. Our bed was so big however that Chloe just bunked down with us so no problem at all. Food and service was first class.
Our safari guide, Pride, was amazing. I’d recommend a private safari to anyone - we were able to be flexible with times and destinations (for example on one day he picked us up a couple of hours early to we could drive much further into the reserve which was rewarded with some cheetahs, another day we went on an all-dayer rather than morning and evening) - mixing things up to see more made a great experience even better.
Transfer back to Johannesburg was just as easy
Johannesburg hotel was ok - nothing special but for a transfer hotel it did what we needed!

Mauritius
Transfer to and from the resort was seamless
The resort is lovely - food, accommodation and facilities all great. After such a busy start to the holiday we didn’t really take full advantage of all the water sports but anything we did do was really easy and great fun. Would definitely recommend it to others!
For a family like ours the drinks package wouldn’t have been good value so pleased we just went full board (having a few drinks during the day and a bottle of wine with dinner our bill came to about £450)
Just to note a specific plus from the resort: I has some issues with my banking whilst away - the resort waived the fees on my phone call back to the UK to sort it out. Little things like that really make a great impression and reflect so well on the management.

Thank you again for all your work helping us get there in such difficult times. Great memories of a superb holiday for all the family!

Best wishes
Matt

Matt W reviewing South Africa Madikwe Safari and Mauritius on 31 August 2022

Thanks for all your help in making the arrangements, everything went so smoothly from landing in Jo’burg to departing a week later.

We all had a fantastic time, Kirsty (our youngest) was able to go on all the game drives and we were very well looked after both on the drives and back at the lodge. The food was great, staff were all very friendly & nothing was too much trouble for them (e.g. providing hot milk for Kirsty at bedtime). The kids all enjoyed the rock pool during the day and we all loved the game drives.

We were lucky enough to see all the big 5, with the additions of Cheetah & Wild Dogs. I think it was the second to last day before we managed to see some Hippo (and finally I’ve been able to take some photos of them - I have only ever seen them at night before). We had the adventure of being caught up with some Lionesses stalking a herd of Zebra (one of the younger Lionesses went a bit early & scattered the herd).

We’re certainly aiming to go on safari again although it will be a while before we save enough to go again (maybe the kids will be taking us next time!)

Jeff W reviewing South Africa Madikwe Safari and Mauritius on 13 May 2019

Everything was fab, I especially loved Tuningi such a special place and my son got to see his favourite animal the cheetah (after a bit of time hunting about on foot!). Mauritius is lovely we saw quite a bit of the island in the end.

Laura L reviewing South Africa Madikwe Safari and Mauritius on 12 December 2018