Pinewood Beach Resort and Spa

I was also just about to email you to thank you and the team for arranging yet again, another wonderful experience.

Mount Kenya was spectacular and wild - I think I prefer it to Kili in many ways. The entire support team was professional, friendly and all round fantastic in making sure that we were safe, well fed and well looked after. In particular, we would commend Peter the guide as well as Paul one of the porters who doubled-up as his deputy on summit day. Our route was often shrouded in mist and rain that rapidly gathered in the valleys and moorlands, and we were very impressed at how Peter managed to navigate us safely through all of that notwithstanding. In addition, we loved learning about the history of Mount Kenya from him in the evenings. And ofcourse, I was blown away by the lovely birthday surprise at the end complete with balloons and a delicious cake that had journeyed with us from day 1. One thing we might recommend because of the sudden change in weather (it would sometimes get extremely cold and wet) is for the equipment list to be a little bit more detailed in terms of its recommendations e.g. layers to be moisture-wicking, walking boots be waterproof, doubling up on socks to avoid blisters etc.

El Karama is a beautiful conservancy and the lodge a true labour of love. Great hospitality in a relaxed environment. Delicious, fresh food. We enjoyed the drives, even if we didn't see much wildlife as the heavens opened on us for the last two outings. However, since it was very much geared towards families, I am not sure if I would stay again without kids. That said, I think it was perfect for a 3d/2n stay post mountain, and a much better choice than flying to the masai mara given the limited time we had.

Our transits were smooth. Samuel the driver was always on time, drove safely and kept the vehicle clean.

So it was a brilliant experience and one which I certainly will cherish for some time to come. It was great to work with you for a third time, and I certainly hope it won't be the last

Juhae C reviewing Mount Kenya Sirimon Naro Moru Trek on 01 March 2024

We had a great time - even with the flight between Governors and the coast being two flights and a car! We also experienced a power cut At Nairobi airport on the way home so 2+ hours late taking off. Governors. Wonderful people and dealt with the flight delay very well - taking us back and letting us know that we could stay there if the flight was delayed overnight. The game drives were excellent and our guide (Erick) obviously very experienced and managed to find all the key animals - no rhino in that part of the Masai Mara but everything else in abundance - never seen so many herbivores (many many elephants as well as all the others) as well as two prides of lions. Could not have asked for more. The ‘tent’ was excellent and comfortable and well serviced. The only ‘complaint’ would be that the food - especially dinner - could be improved (I think we got a bit bored of soup as a starter for every meal bar one) and the main courses were not at the same level as Kinondo Kwetu and while all were explained there was no choice offered. The breakfasts were just what was needed after an early game drive. Kinondo Kwetu. What a great location and the welcome when we arrived at just gone 11.00pm was better than you could have ever thought possible - they we’re disappointed that we did not at that time want the full dinner experience! The rooms we’re comfortable. The food was excellent but again no choice was offered - other than for allergy reasons (which we do not have). May be some choice would be nice. Having said that the food we did have was excellent as were the wines (albeit a short list!) and other drinks. There were (as you know) lots of facilities/sports options - but we spent our time relaxing which was exactly what we needed and there were lots of places to do that. Overall. We would go back to both places - perhaps a few more nights at Kinondo Kwetu next time but 3 nights at Governors was perfect for us. Thank you for organising and recommending both places. That you and your colleague for trying to find out about the plane (flat tyre) but communication by the flight company left a lot to be desired (Governors were furious that they were not told and had taken us to the airstrip). Phil

Philip R reviewing Masai Mara Safari & Kenya Beach on 01 September 2023

Dear Lisa, We are now back home and had a fantastic time. All the arrangements went seamlessly, transport and hotels were great. Laikipia was amazing, a very personal experience and they did all they could to accommodate everything we wanted to do. The river location was fantastic and ideal for the children as they got to swim in it. It is somewhere we would all like to return to. There might not have been the numbers that you get on the Masai Mara however we got to see lions with cubs, two black leopards, a golden leopard and the wild dogs as well as a huge number of other animals and birds. Thank you for suggesting to stay for 4 nights, it was just the right amount of time. The tamarin Hotel was a good choice as we were able to eat at the Carnivore restaurant which was an experience. Mauritius was lovely and relaxing, just what we needed after a very active time in Laikipia. Accommodation and service was great. Weather was good for most of the time, a few showers over the last couple of days. Thank you once again for organising it all. Sally

Sally M reviewing Laikipia Wilderness and Plains on 11 August 2023

Hi Lisa
It was a fantastic experience, thanks very much. All the arrangements were seamless and our guiding/support team were excellent, if there is a way for you to formally commend the team to your ground operators then I would be grateful if you could do that, they really were brilliant.
Many thanks for your help in arranging the trip, and for your patience during the multiple re-arrangements over the past couple of years.
Kind regards, John

John B reviewing Mount Kenya Sirimon Naro Moru Trek on 14 November 2022

We had the most incredible time thank you. We loved Karen Blixen camp and felt part of a family there, it was incredibly special. And Breezes was very relaxing.
We can't fault all the transfers and the moment we were greeted on the tarmac at Nairobi airport we knew we were going to be well cared for.

Thank you so much to you and all the Tourdust team for making it such a happy and memorable trip.

Zoe A reviewing Masai Mara Safari & Kenya Beach on 27 August 2019

We had an amazing trip. Everything was well thought out and so much fun. What a great way to truly see the country and learn the culture.

Joseph was the perfect guide. Very kind, professional, knowledgeable and patient. The kids loved Joseph and keep asking when will they meet him again. He found the Big 5 for us which was unforgettable! Please pass along our appreciation to Joseph.

Maji Moto was also another incredible experience. They had great customer service and we loved experiencing their culture.

Sunbird was absolutely beautiful and I wish we had more time there. We loved the view of the lake!

One suggestion to make the trip even better for other guests in the future would be to have a cooler with drinks and snacks in the Jeep at all times because a ton of driving is involved and it would be helpful to have a cold drink and snacks during the long trip.

Thanks again for organizing this experience of a lifetime for us!

Brandon H reviewing Maasai Family Adventure on 12 June 2019

I had just the most incredible time on the climb.

The team were incredible and just so accommodating. I really only have good things to say as it was such a great experience.

George was as good as a guide as it gets, very articulate and made sure I was comfortable the whole way up with frequent briefings.

Finn R reviewing Mount Kenya Sirimon Naro Moru Trek on 10 May 2019

We had an amazing time thank you. The itinerary was great as we felt like we saw lots of different things and it kept it interesting for our daughter. She especially loved the gorge at Hells Gate.

Unfortunately the Menengai Crater walk was a bit hard for her although that probably had something to do with how hot it was!

We especially loved the Sunbird Lodge - it is such a beautiful place and all the staff were so incredibly welcoming and friendly.

Our guide, Joseph, was exceptional too and we can’t speak highly enough of him.

Suzanne S reviewing Maasai Family Adventure on 30 April 2019

The trip was amazing everything was better than we could have imagined.
There was a moment climbing the mount Kenya where my wife accused me of tricking her into doing this (half kidding) as some of the nights got pretty cold, but we were dressed well and the sunrise at the peak was astonishing.
Safari was spectacular, Ben who was our main guide and driver was awesome! We saw everything excepts rhinos which were more of a hope than a reality. We also were able to watch a rock python eat a Thompson gazel live. It was one of the most interesting and unsettling things I have ever seen.
Just overall, so many moments that make you think wow or I can't believe I am here. Thank you for your help in getting everything set up. I don't believe I could have booked the trip without your help and guidance. It was an amazing way to start our marriage and truly the trip of a lifetime!

William K reviewing 11 Day Mount Kenya Trek and Masai Mara Safari Combined on 29 October 2018

We both suffered but enjoyed it immensely. Just how it should be!!!!
Our route up the mountain, the Burguret trail is very arduous and certainly should not be used for people who are not very fit and experienced trekkers. It mainly followers animal trails through the forests and bog lands around the mountain. The Chogoria route down was great. The guide and porters were great. Wild camping means just that, really just what I wanted, but I have lived in Kenya.

Jonathan B reviewing Mount Kenya: Burguret Chogoria Traverse on 24 September 2018

If you’re looking for a more personal experience of Kenya, something a little different from the standard safari and beach package holidays, then you should definitely speak to Tourdust!

We decided to have a family holiday with our two teenage boys in Kenya in 2014, a decision that turned out to be far from straight-forward as the FCO extended their no-essential travel guidance area by area in the months leading up to our holiday. After researching the travel companies specialising in Kenya , we chose Tourdust to organise our holiday, partly based on their highly informative website but mainly based on a conversation with Ben, who within a matter of minutes clearly understood what we were looking for.

Ben’s recommendation of the Laikipia Wilderness Camp, followed by the Sosian Ranch and then the Msambweni Beach House was absolutely perfect for us. Everywhere we went the experience was personalised, the service was outstanding and the quality of facilities was second to none. Yes, we did safari drives to see the fantastic range of wildlife in the area, but we also swam in the rivers, rode camels, went on game walks and ate delicious meals cooked on an open camp fire before sleeping out under the endless African skies listening to the lions roaring! Then a flight down to the coast and we relaxed in the luxury of the a villa overlooking the Indian Ocean, with massages on the beach, personal staff on hand and nothing too much trouble.

We knew that we didn’t want a standard package safari and beach holiday but what we got was beyond all our expectations – a truly personal, family experience of Kenya that we will remember forever!

Joanna H reviewing Best of Kenya Family Safari on 07 October 2014

Again, thank you for your help planning our wonderful holiday in Kenya. Both the Masai Mara and Lamu were a good fit for our family. Thank you for all the time you spent on the phone discussing possibilities and exploring options with me. This was a favourite family holiday. Having planned the logistics of other trips, it was wonderful to have you do this much more competently than I could have done myself.

Our transfers went smoothly. We were met in Nairobi both times by Denis from Gamewatchers. He and the drivers were personable and competent, sharing information about Nairobi and discussing our trip with interest. When our daughter got sick upon return to the airport, Denis took good care of us, interceding with security to help us get her inside as quickly as possible.

We most enjoyed our time at Masai Mara and The Intrepids. We were well looked after by the staff, our steward and waiter were personable and attentive, and the accommodations were a wonderful place to relax. The game drives were fun for all of us, and we especially enjoyed our guide, Katembo. Seeing such a concentration and variety of animals within the park was such thrill for everyone. Our teen daughter enjoyed the drives and appreciated wifi access, so she could post pictures from each day's sightings. Our 11 yr. old loved spending time with Judy in the Adventurers Club, and opted out of a couple of drives to stay back and do activities with her. Judy was excellent with her. On the last night, at our waiter's request, the chef cooked a traditional Swahili meal for us, which was the favourite meal of our stay. Intrepids was a good choice to accommodate all members of the family.

We were very pleased with the choice of Lamu for our beach stay. We stayed at Kiwandani House in Shela. We truly enjoyed the beauty of the traditional Swahili style house and the relaxed and quiet atmosphere of the town. We were well cared for by a very adept staff. Asya the manager was accommodating and helpful. Chef culinary skills were excellent on both taste and presentation. He provided us a personal 4 star restaurant and over fed us with the most delicious food. He did very well at accommodating our preferences. Sylvester, our steward, was gracious and tireless and humble. We were very impressed at the attention to detail he gave, from setting the table to preparing our rooms. He was helpful, kind, and accommodating in all things. We spent much of our time relaxing by the pool or enjoying the ocean breezes from the upper floor, but found plenty to do to occupy our three days there. The highlight was participating in the release of a nest of baby sea turtles on Manda Island. Again, Lamu was an excellent choice.

Our family enjoys nature so this was a highlight holiday. Never once did we worry about security or feel unsafe. We enjoyed the natural beauty of the country and the hospitality of the people. We loved Kenya and hope to return again. Thank you for following up with us once we were home to see hoe our trip went.

Michaela M reviewing Masai Mara Safari & Kenya Beach on 11 June 2014